Booking FAQ

General

Q: I do not have a printer. Is it a must to take the printout of the ticket?

A: We accept printed confirmation email. Alternatively, you may show us your confirmation email using your mobile.

Q: I have lost my e-confirmation, can I collect my ticket without e-confirmation?

A: You may email to us and our customer service team will email you the e-confirmation within 24hours. Alternatively, if you are the person who bought the ticket, kindly show the counter staff your registered passport number / telephone / Identity Card. The counter will issue the ticket to you.

Q: What is the contact number of the office in Singapore?

A: Katong V: 63486909, Textile: 62948909

Q: How long will the company open the schedule in advance?

A: Normally our company will open their schedule 2 month in advance.

Manage Booking

Q: I have made my payment, but I did not get any confirmation/e-receipt 

A: Kindly check your junk mail for the confirmation/e-receipt. If there is no e-receipt received, kindly email to us, our customer service team will respond to you within 24 hours after receiving your email.

Q: Do I need to register to make booking in kkkl.com.sg?

A: We offers a unique flexibility in user registration. It is not required to register to buy tickets online. However, frequent passengers are encourage to register with us to benefit any promotional item on going.

Q: Can i change my booking departure date / time?

A: All the booking are confirmed and cannot be cancelled or changed. However, you can send an email to us to raise your request at least 7 days before the schedule departure time subjected to charges.

Q: I have found that I made the same booking twice, will there be any refund?

A: Yes, we will refund to you if you made the same booking twice. But you must email us the booking details within 1 hour after your booking has been made. Terms and conditions apply.

Q: Is there any child ticket?

A: There is no child ticket available.

Q: Do I need to buy ticket for my child?

A: Child below 2 years old does not require a ticket. However, you are advisable to buy ticket for your child for safety reason.

Q: Is my ticket transferable?

A: Yes, you just need to print out the e-confirmation and your friend with the e-confirmation can collect ticket from the counter.

Journey and Visa

Q: How long is the journey from Singapore to KL by bus?

A: The journey will take around 5 to 6 hours depending on the traffic condition, this is also applicable for the journey from KL to Singapore.

Q: How long is the journey from Singapore to Malacca by bus?

A: The journey will take around 4 to 5 hours depending on the traffic condition, this is also applicable for the journey from Malacca to Singapore.

Q: Which MRT station is the nearest to your office?

A: Textile centre: Lavendar MRT/ Nicoll Highway MRT
Katong V: Dakota MRT

Q: Will there be any toilet break along the journey?

A: There will be a short toilet break toilet break along highway. If you have urgent matters, kindly inform the bus driver.

Q: Do I need a visa to visit Malaysia?

Singaporeans, Thailand and Malaysians do not need visas. However visa requirements do apply to many other nationalities. It is very important to check if visas are required for your journey because you may be refused the entry without a visa and we are not held responsibility for that consequence. Creating visas on the spot at the custom of 2nd link is not advisable because it will take more than 30 min and the coach will not wait more than 30 min. For more information, you may visit the following website:

Ministry of Foreign Affairs
a) For Malaysia, please click here.

b) For Singapore, please click here.
Address : Ministry of Foreign Affairs, Tanglin, Singapore 248163
Email : mfa@mfa.gov.sg
Tel : (65) 6379 8000
Fax : (65) 6474 7885
MFA One Call Centre : 1-800- 476 8870
(Toll-free for calls made from Singapore)