Reschedule Policy

Book your tickets at ease in advance with If you cannot make it, reschedule it! With our newly added Reschedule feature, you can now have more flexibility and ease when you book your ticket online on

Reschedule Terms & Conditions

  1. Rescheduling fee will be charged as per table below.
  2. Trip can only be rescheduled to another trip with departure date/time earlier/later than the original departure date/time based on the term and condition table below.
  3. Rescheduling is only allowed with the same route per trip.
  4. The promotional rates are not available for rescheduling the booked trip.
  5. Reschedule is only allowed once per trip.
  6. Rescheduling for only partial of the total tickets booked per way is not allowed.
  7. Ticket(s) collected or exchanged at the counter cannot be rescheduled.
  8. The discount code cannot be used while rescheduling.
  9. The discount code redeemed during the original booking will not be returned in any form of amount.
  10. Additional Charges: Reschedule fee + (New ticket fare-Original ticket fare paid)
  11. The difference in fare is not refundable if the new ticket is cheaper than the original ticket price paid.
  12. If the reschedule request is rejected by the operator, the Additional Charges paid will be refunded.
  13. The management of reserves the right to change the terms and conditions of this Reschedule Policy without prior notice.
Operators’ Reschedule Policy
Reschedule To Period Ticket Price Reschedule Fee
Any date 0 Hour Before Departure Any Price 80% per ticket
Any date 24 Hour Before Departure Any Price S$10.00 per ticket
Any date 72 Hour Before Departure Any Price S$5.00 per ticket

Updated on 30/11/2022.